At AnswerNow, we are committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, www.AnswerNow.co.uk, or engage with our services. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect and process the following types of personal data:
- Personal Information: When you voluntarily provide us with your contact details (such as your name, email address, phone number, etc.) through forms on our website or during interactions with our team, we use this information to respond to your queries or provide services.
- Email Subscription: If you subscribe to our newsletter, we will collect your email address to send you our monthly newsletters and relevant updates. You can unsubscribe at any time.
- Usage Data: We automatically collect information about your interactions with our website, including your IP address, browser type, pages visited, and referring websites. This data helps us improve the user experience and track the performance of our services.
- Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. For more information on cookies and how to manage them, please see our Cookie Policy.
2. How We Use Your Information
We may use the information collected in the following ways:
- To provide, maintain, and improve our services;
- To personalize your experience on our website;
- To respond to inquiries, comments, or customer service requests;
- To send you newsletters, marketing communications, or promotional materials (with your consent);
- To comply with legal obligations and enforce our terms of service.
3. Legal Basis for Processing
We process your personal information on the following legal grounds:
- Consent: For activities such as sending newsletters and marketing communications, we rely on your explicit consent.
- Contractual Obligations: When you engage us for services, we process your data as necessary to fulfill our contract with you.
- Legitimate Interests: We may process your data for our legitimate business interests, such as improving our services or securing our website.
- Legal Compliance: We may process your personal data to comply with applicable laws and regulations.
4. How We Share Your Information
We take your privacy seriously and do not sell or share your personal information with third parties, except in the following situations:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting business, or delivering services (e.g., hosting platforms, email service providers). These third parties are bound by confidentiality agreements and are only permitted to use your data for the purposes outlined in this policy.
- Legal Obligations: We may disclose your personal information if required to do so by law or in response to valid requests from government authorities.
5. Data Security
We use appropriate technical and organizational measures to ensure the security of your personal information and protect it from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure servers.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.
- Email subscribers: Your email address will be stored for as long as you remain subscribed to our newsletter. Upon unsubscribing, we will promptly delete your information from our mailing list.
7. Your Rights
You have the following rights concerning your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Rectification: You can request that we correct or update any inaccurate or incomplete information.
- Erasure: You can request the deletion of your personal data under certain circumstances (e.g., when it is no longer necessary for the purpose it was collected).
- Restriction: You can request the restriction of processing in certain circumstances.
- Portability: You can request that we transfer your data to another organization or to you.
- Objection: You can object to our processing of your data based on legitimate interests.
To exercise any of these rights, please contact us at info@answernow.co.uk. We will respond to your request in accordance with applicable data protection laws.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected such information, please contact us immediately so we can take steps to remove it.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting to this page, with the date of the latest revision indicated at the top of the policy. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:
AnswerNow
Email: info@answernow.co.uk
